GCX-SCR Pass4sure Guide & GCX-SCR Exam Preparation & GCX-SCR Study Materials

BONUS!!! Download part of PracticeDump GCX-SCR dumps for free: https://drive.google.com/open?id=1ezLINkQoqFnhQf0RQlTx89wwemX1BYN6

An Genesys Cloud CX: Scripting Certification (GCX-SCR) practice questions is a helpful, proven strategy to crack the Genesys GCX-SCR exam successfully. It helps candidates to know their weaknesses and overall performance. PracticeDump has hundreds of Genesys Cloud CX: Scripting Certification (GCX-SCR) exam dumps that are useful to practice in real time. The Genesys GCX-SCR practice questions have a close resemblance with the actual GCX-SCR exam.

Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 2	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 3	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 4	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 5	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

>> Instant GCX-SCR Download <<

Pass Guaranteed Quiz High Pass-Rate GCX-SCR - Instant Genesys Cloud CX: Scripting Certification Download

In order to help you save more time, we will transfer GCX-SCR test guide to you within 10 minutes online after your payment and guarantee that you can study these materials as soon as possible to avoid time waste. We believe that time is the most valuable things in the world. This is why we are dedicated to improve your study efficiency and production. Moreover if you have a taste ahead of schedule, you can consider whether our GCX-SCR Exam Torrent is suitable to you or not, thus making the best choice. What’s more, if you become our regular customers, you can enjoy more membership discount and preferential services.

Genesys Cloud CX: Scripting Certification Sample Questions (Q19-Q24):

NEW QUESTION # 19
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, once a custom field is created on a user's profile, it cannot be deleted via the Admin interface. This restriction ensures that profile data integrity is maintained and that data linked to custom fields is not accidentally lost or compromised. While you can update or modify custom fields, deleting them entirely from the admin interface is not an option.

NEW QUESTION # 20
You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.
1. Create a Script.
2. Configure the CRM integration in Genesys Cloud CX.
3. Give necessary permission to agents to view and execute data actions.
4. Configure the respective data action of the configured CRM in Scripts.
5. Enable the Data Actions property in the script.

A. 2,1,5,4,3
B. 1,2,5,3,4
C. 5,4,2,3,1
D. 2,3,4,1,5

Answer: A

Explanation:
To create a script that allows agents to write data to an external CRM, the correct sequence of steps is as follows:
* Configure the CRM integration in Genesys Cloud CX: Before any scripting can take place, the CRM must be integrated with Genesys Cloud CX. This integration setup is the foundation that allows data to flow between the two systems.
* Create a Script: Once the integration is configured, you can create a new script that will be used by agents to interact with the CRM.
* Enable the Data Actions property in the script: This property must be enabled to allow the script to perform data actions, which include sending and receiving data from the CRM.
* Configure the respective data action of the configured CRM in Scripts: After enabling Data Actions, you must set up the specific actions that will interact with the CRM, such as writing data to a contact record.
* Give necessary permission to agents to view and execute data actions: Finally, you must ensure that agents have the appropriate permissions to execute these data actions, which may involve granting them specific roles or permissions in Genesys Cloud CX.
This sequence ensures that all necessary configurations and permissions are in place before agents start interacting with the CRM through the script.
References:
* Genesys Cloud CX Data Actions and Scripting Documentation.

NEW QUESTION # 21
Which dialing mode dials multiple contacts once an agent becomes available?

A. Predictive
B. Power
C. Agentless
D. Progressive

Answer: A

Explanation:
The Predictive dialing mode in Genesys Cloud CX is designed to dial multiple contacts at once before an agent becomes available. This mode predicts when an agent will become available and starts dialing in advance to maximize agent talk time and minimize idle time. By calling multiple contacts simultaneously, it ensures that an agent is almost always engaged, improving campaign efficiency and throughput.
This dialing mode is particularly effective in large-scale outbound campaigns where maximizing contact rates and minimizing downtime is critical.

NEW QUESTION # 22
Devlin is assigned to create multiple scripts with many common sections, so he decides to create a script template from an existing script. To create a script template, help him to select the correct option in the image.

A. 0
B. 1
C. 2
D. 3

Answer: C

Explanation:
In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.

NEW QUESTION # 23
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

A. Medians
B. Index Ratings
C. Skills
D. Knowledge levels
E. Languages

Answer: C,E

Explanation:
The attributes Languages and Skills are essential in ensuring that interactions are routed to the most qualified agent in Genesys Cloud CX.
* Languages: This attribute ensures that interactions are routed to agents who can communicate in the customer's preferred language, enhancing the customer experience by providing language-appropriate service.
* Skills: This attribute ensures that the interaction is handled by an agent who has the necessary skills to resolve the customer's issue effectively. Skills might include technical expertise, product knowledge, or specific customer service abilities.
These attributes are crucial in ACD (Automatic Call Distribution) configurations, where the goal is to match customers with agents who are best equipped to meet their needs.

NEW QUESTION # 24
......

As a hot test of Genesys certification, GCX-SCR practice exam become a difficult task for most candidates. So choosing right study materials is a guarantee success. Our website will be first time to provide you the latest GCX-SCR Exam Braindumps and test answers to let you be fully prepared to pass GCX-SCR actual test with 100% guaranteed.

Latest GCX-SCR Exam Practice: https://www.practicedump.com/GCX-SCR_actualtests.html

BTW, DOWNLOAD part of PracticeDump GCX-SCR dumps from Cloud Storage: https://drive.google.com/open?id=1ezLINkQoqFnhQf0RQlTx89wwemX1BYN6